Maybe you should think about how long you had Just Cause and that someone else was sitting there thinking “omg wtf bbq, I like fat chicks, where is my Just Cause game!??!?!?!”

Deal with it. It’s an overpriced system that isn’t perfect, and they will NEVER fix it if hundreds of thousands of dick-weeds purchase their service just to increase their gamertag/trophy count. Which is the main reason because, well fuck, if you liked the demo, wait. Buy then game half off and deal with it. And besides if you actually liked the Just Cause Demo, you have shitty taste in games to think “gee willacurrs batman, this will probably be a good game”.

Ross D: Hi, my name is Ross D. How may I help you?
Tomas: hello
Tomas: i’m having a issue with the availability of your game.
Ross D: I’m sorry to hear that.
Tomas: This service is not cheap and 9 games in my que were passed up because you don’t have them in.
Tomas: i don’t believe this is a good way of doing business.
Ross D: I apologize for the inconvenience, but I see what the problem here is.
Ross D: The GameQ is built on a first-come, first served model.  A good number of your top titles in your GameQ were just added 2 days ago, and were just released and shipped from our facility on the 3rd of this month.
Ross D: It’s very hard to locate a game to ship to a member if it’s put in his GameQ immediately after the release date.
Ross D: When there’s demand for releases, we ship out as many copies of a game as we have available.
Ross D: So typically new releases are unavailable for a good week and a half or so, at least, after their release date.
Tomas: Yes thats true for some of the games but others have been out for near a month already
Ross D: Right, however, Alan Wake was the first title we were able to locate for you, so we shipped it to minimize your time without a game at home.
Tomas: I what was sent to me was at the bottom of those on the list
Ross D: Pardon?
Tomas: i understand that and i appreciate that but my problem is why am I paying for a service that obviously isn’t properly equipped.
Ross D: Unfortunately we’re unable to purchase a copy of each title for every member that has it in their GameQ.
Ross D: The business just wouldn’t work that way.
Ross D: There are absolutely things you can do to increase your chances of receiving new releases around their release date, though.
Ross D: Like I mentioned, the GameQ is built on a first-come, first-served model, meaning that the earlier a title is placed in your GameQ, the more likely you’ll receive it when it’s released.
Ross D: We add titles to our Coming Soon pages up to a year in advance of their release — sometimes more.
Tomas: well I think that I should be able to get at least 2 out of 10 games I have in a q if i’m paying so much for a service like this
Ross D: Unfortunately I can’t change your Game Plan to allow additional games to ship and still bill you for the 1-Game Plan, if that’s what you’re suggesting.
Tomas: that’s not what i’m asking for
Tomas: i’m saying out of 10 games on a q 2 should be available.
Tomas: i pay close to $20 a month for this
Ross D: Well that’s going to depend entirely on each individual game you place in your GameQ.
Tomas: and there are hundreds of other people doing the same
Ross D: If you place the 10 most recent releases in your GameQ, of course they’re not going to be available.
Tomas: so it shouldn’t be hard to off set the price they pay for games
Tomas: since im sure some of those people keep games for more then a month
Ross D: The service is going to remain a flat rate, to the best of my knowledge.
Ross D: We can’t provide service credit for unused service time.
Tomas: as a company that deals with games, you should know a certain games popularity and order more
Ross D: We do that, certainly.
Ross D: And frequently we restock titles that stay in high demand.
Ross D: But we still can’t buy a copy of each title for everyone, so it’s still a matter of that first-come, first-served business.
Tomas: I’ve had this service for 3 months already and some of the games that were popular when I started are still out of stock
Tomas: that shouldn’t happen
Tomas: you wouldn’t need to but a game for each customer just enough to cover the off set to a month or two
Tomas: because then games would be coming back in
Tomas: if the game is till out of stock after a month
Tomas: buy more
Tomas: you’ve made your money on it already
Ross D: Again, we do regularly restock titles that remain in high demand.
Tomas: i like the idea of this service but something needs to change
Tomas: your taking money from people and leaving them not properly satisfied.
Ross D: Unfortunately, due to the nature of how people approach video games, and other restrictions, this is going to continue to be an issue, unless you take steps to prevent it in the future by adding titles to your GameQ well in advance of their release, and having a shipping slot open at the time of the release.
Tomas: i did
Tomas: today when call of duty arrived a slot waas open but i didn’t get it
Ross D: I apologize that our service is not meeting your expectations.  You can cancel at any time, if you choose to.
Tomas: which i was fine with because i understand the first come first serve
Ross D: Call of Duty: Black Ops shipped out yesterday.
Ross D: Not to you, but in general.
Tomas:  but i didn’t get the next for titles in my q either
Ross D: Its release date was yesterday.
Tomas: four
Tomas: but this morning it was available.
Tomas: i feel your answer shouldn’t be as simple as “cancel if you want”
Tomas: as a paying customer you should try to make me happy
Ross D: Certainly, we’d like you to be happy.
Ross D: However, we can’t change the system to suit your specific desires.
Ross D: I’m attempting to explain how to manipulate the system in your favor, but that doesn’t seem to be the answer you’re expecting.
Tomas: i don’t think my desires are specific, i’m sure there are a lot of people with similar concerns.
Ross D: I apologize for the inconvenience caused.
Tomas: it’s not because I’ve tried that
Ross D: Ultimately, the way to get GameFly to work for you is by figuring out what you want from it, and taking the steps to accomplish what you want.
Ross D: If you want the best shipping turn-around time, keep as many released titles in your GameQ as possible, and make sure plenty of them have good availability and are near the top of your GameQ.
Ross D: If you want to receive new titles on their release dates, keep an eye on the Coming Soon pages and add titles to your GameQ months and months (and if possible, more months) in advance of the release date, and have a shipping slot open at least a day or two before the release date.
Tomas: you know this seems like what it takes to please a customer is lost on a big company who’s bottom line is a dollar.
Ross D: Again, we would be ecstatic if you were happy with our service.
Tomas: since you don’t care enough to make me feel lie a valued customer I will be passing this conversation along to all the gaming website and etc just so they know what it’s like to get customer service from gamefly.
Ross D: But we also do have to go about things in a thoughtful manner.
Tomas: yes i agree
Ross D: I’m really not sure what you want us to do other than make sure you get the game you want when you want it, but that would entail making sure everyone gets every game when they want it, which is just not possible.
Tomas: if a national company wants to supply games to the nation they should buy more then enough
Ross D: The service is great if you want to play a wide variety of games, and it can even be great if you want to try every new game when it comes out, if you’re willing to put in the time and effort.
Tomas: it’s like playing the lottery to get a game when it first comes out
Ross D: But if a title is in your GameQ, the system is going to ship it, and if you put a title in your GameQ right after its release date, we’re not going to ship it immediately.
Tomas: maybe 4 months after it comes out
Ross D: It’s not like playing a lottery at all, I’ve been attempting to explain how to do exactly that.
Tomas: and i explained that i’ve done that
Ross D: The first titles placed in your GameQ were added in September.
Tomas: it’s crazy, that you see i’m not happy and you haven’t even tried to offer me a discount on the month or anything similar
Ross D: Titles are added to our Coming Soon pages a year in advance of their release date.
Tomas: like i said your company doen’t care about it’s customerrs
Ross D: I’m suggesting that with more time before the release dates, you might have better luck, there.
Ross D: I’m sorry, I’m not sure what the discount would be for?
Ross D: As soon as we received Red Dead Redemption, we shipped Dragon Age: Origins.  As soon as that was returned, we shipped Alan Wake.
Ross D: This is how our service works.
Tomas: i don’t even care about a discount, it’s the point of the matter
Ross D: Any thing that’s in your GameQ is going to be fair game for shipping.
Tomas: you a service i pay for and i’m not happy with the service
Tomas: you should try to make me happy
Tomas: but that’s not how it works at gamefly

If every game on your list is a game you desperately want to play then it doesn’t matter if they ship you the first game or the last!

Why don’t you do a bit of research online before you add a shitty game to your list. There are tons of review sites that can help you out in your decision.

If GameFly sent you Enchanted Arms and you hated it, it’s your own damn fault for renting the game in the first place.

I had GameFly for over 3 years and never had a single problem with them. Only recently I had to cancel my membership because I became unemployed and couldn’t afford the monthly fees.

I just recieved my last 2 games from this shit company. Effectively 22 and 23 on my list. Both PSP games. UN FUCKING REAL.

BYE BYE GAMEFLY.